Syteh

How do engagements typically start?

Almost always with a short Discovery phase — a few weeks to assess current state and agree success metrics — before we scope anything larger. See How we work for details.

Do you only resell the vendors listed under Partners?

Those are our most established ecosystems, not an exhaustive list. If your environment uses something else, tell us and we'll say plainly whether we can help.

How is pricing structured?

It depends on the engagement model: fixed-scope projects are quoted against defined deliverables, retainers are priced per month, and time & materials work is billed against agreed rates. We'll recommend the model that fits before any commercial discussion.

Can you work alongside our existing IT team rather than replacing them?

Yes — most engagements augment an existing team rather than displacing it. Governance models and RACI definitions in the Design phase make the split of responsibilities explicit from the start.

What does "audit-ready" actually mean in practice?

It means documentation, control evidence and traceability are produced as a normal part of delivery — architecture decisions, RACI models, test reports — rather than assembled after the fact when an auditor asks.